Terms and conditions 2024

Article 1 – Contract

These legal terms show the mutual rights and obligations between New Generation Guide – SARL au capital de 10000 €, head office 40 QUAI SAINT VINCENT Lyon FRANCE – RCS 881 514 640 Lyon – VAT FR49881514640 – Websites www.newgenerationguide.com & www.foodie-lyon.com, with Jean-Alexandre Benguigui as natural person, and his client.
Legal terms constitute a contract and commitment formally approved by both interested parties when written confirmation of order is sent by the client (cf. clause 4).

Article 2 – Services

Jean-Alexandre Benguigui undertakes to carry out the ordered service in the terms decided with the client : route, content of the tour, dates, schedule, meeting and ending point, prices.
The services we offer concern guided tours, lectures, classes, and airport/train station transfers.

Article 3 – Prices

The prices on our leaflets and websites are given as a rough guide. The client agrees the final price indicated on the written confirmation after personalization. The prices are displayed in EUROS.

Article 4 – Order Confirmation

The client will be asked a written confirmation of order for every service. This confirmation is a quote including the client’s details, dates, schedule, content of the tour, final price.
An order is definitively confirmed once the document is filled in and the deposit sent.

Article 5 – Deposit

The client will be required a 100% deposit for every service. The receipt of this deposit constitutes the definitive confirmation for the order.
Desposits must be paid at least 15 calendar days before the date of the service.

Article 6 – Overtime

Additional hours that are not included in the original quote imply a 40 € fee per hour.

Article 7 – Lunch compensation

Services over 4 consecutive hours imply a 25 € compensation for lunch if the guide is not invited for lunch with the client for free.

Article 8 – Payment terms

The price for a service may be paid by :

• Check payable to « New Generation Guide »,
• Bank transfer. Bank account details are available with the quote,
• Credit Card through www.newgenerationguide.com ou www.foodie-lyon.com via www.fareharbor.com

Invoices are given to clients provided the total amount is paid at the end of the service.
The remaining amount to be paid, after deduction of the deposit, must be paid at least 30 calendar days after the service.

Article 9 – Discounts

If a discount is granted, it will appear on the invoice and the amount is at the discretion of Jean-Alexandre Benguigui.
No discount will be given for invoices paid in full with the confirmation of order.

Article 10 – Delay in Payment

In case of invoice unpaid in full 30 calendar days after the date of a service, the client will be asked a 15% fee on the total amount owed.

Article 11 – Resolutory Clause

An extra 40 € late fee will be charged automatically for invoices unpaid in full 45 calendar days after de date of the service. Jean-Alexandre Benguigui is allowed to claim damages to the client (art. 441-6, I paragr. 12 and art. D. 441-5 French Trade Legislation).

Article 12 – Service Modification

Modifications in the service initially planned can be asked by the client. The change will be the object of a new quote also submitted for the client’s approval. Late modifications do not imply a new quote. Corrected invoices may be issued subsequently if need be.
Modifications will be done within the limits of Jean-Alexandre Benguigui’s possibilities

Article 13 – Transfer of service

A service can be yielded to a third party provided Jean-Alexandre Benguigui is warned before the date of the service.

Unless the client expressly asks the service is to be done by Jean-Alexandre Benguigui himself, Jean-Alexandre Benguigui reserves the right to entrust another guide with the service ordered to him.

Article 14 – Cancellation

Full amount due is entirely owed to Jean-Alexandre Benguigui if the client cancels within 15 calendar days before the date of the service, regardless of the reason the client cancels.
Jean-Alexandre Benguigui commits to refund the total amount if he cancels a service, and to provide a compensation.

Article 15 – Punctuality

Both parties undertake to come on time to the meeting point indicated on the confirmation order. Each party undertakes to warn the other one if being late or in case of late change.
Jean-Alexandre Benguigui will not be held liable for shortenings in the duration of the service if the client is late and no discount will be granted as a result.

In accordance with article 1148 of the French Civil Code, Jean-Alexandre Benguigui will not be held liable for reasons beyond his control : weather, modification in the service in case of unforeseen circumstances, unexpected closure of a site, comfort conditions, lack of parking spots, accident, terrorist attack, etc.

Article 17: Liability

Jean-Alexandre Benguigui will not be held liable for damages caused by the client and his group during the service : work of art or premises in a museum, elements in an architectural area, damages caused on third parties or on oneself, etc.
The civil liability of the parties could be solicited. Jean-Alexandre Benguigui has a professional insurance at CIC 25 Place Bellecour 69002 LYON.